A Store Manager of a Large Grocery Chain Makes a Verbal

question 25

Multiple Choice

A store manager of a large grocery chain makes a verbal offer to compensate a customer for a serious hand injury that requires medical attention.Even though the store manager's offer is refused,he is seriously reprimanded by the vice president of the legal risk department.What was the vice president's most significant concern?

• A) to pay as small a settlement as possible
• B) to clarify the situation before entering negotiations
• C) reaching a fair and acceptable outcome
• D) negotiating could imperil risk insurance coverage

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Definitions:

Frontal Lobes

Regions of the brain located at the front part of the cerebral cortex, involved in decision making, problem solving, and control of behavior and emotions.

Memory Consolidation

The process by which short-term memories are transformed into long-term memories, making them stable over time.

Priming

The activation, often unconsciously, of certain associations, thus predisposing one’s perception, memory, or response.

Tunnel Vision Memory

A cognitive bias where individuals focus on a limited aspect of an experience or event, neglecting other relevant details.