A Crisis Can Arise When a Minor Event or Expected

question 53

Essay

A crisis can arise when a minor event or expected event spirals out of control or an unexpected event occurs that an organization is not prepared to handle.What are some general principles a car manufacturer might consider when addressing a serious manufacturing defect affecting thousands of vehicles that will now have to be recalled?

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Definitions:

Closer Relationships

The development of more intimate or stronger bonds between individuals or entities.

Business Partners

Individuals or companies who share the risks and profits of a business venture.

Communication Process

The sequence of steps through which a message is transmitted from a sender to a receiver, involving encoding, medium of transmission, decoding, and feedback.

Mobile-first Approach

A design strategy that prioritizes the optimization of websites and applications for mobile devices before making adaptations for desktop or larger screens.