Which of the Following Is a Characteristic Feature of Service

question 84

Multiple Choice

Which of the following is a characteristic feature of service businesses?

• A)They are not labor-intensive.
• B)The service experience remains constant each time.
• C)They cannot incorporate quality standards.
• D)The resultant output is mostly tangible.
• E)The degree of variation of inputs and outputs is high.

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Definitions:

Foot-in-the-door Technique

A compliance strategy used to persuade someone to agree to a large request by first getting them to agree to a modest request.

Persuasion

Persuasion is the act of convincing someone to change their beliefs, attitude, or behavior through argument, reasoning, or appeal to emotion.

Peripheral Route

A term from the Elaboration Likelihood Model of persuasion, referring to when a person is persuaded by something other than the argument or content of a message, such as attractiveness or celebrity endorsement.

Persuasive Argument

Communications designed to convince or influence an audience to accept a specific viewpoint or take a particular action.