Which of the Following Is True About Quality

question 81

Multiple Choice

Which of the following is true about quality?

• A)It is extremely easy to measure quality characteristics when the product is a service.
• B)It is a concern only for service providers.
• C)It primarily indicates the price charged for a product.
• D)It depends on customers' perceptions.
• E)Its definition should vary from employee to employee when a firm adopts total quality management.

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Definitions:

Unpleasant Event

Refers to an occurrence that is disagreeable or causes discomfort.

Omission

A failure to include or do something, often leading to a lack or gap in information or action.

Group Work

Cooperative effort by members of a group to achieve a common goal, often used in educational and professional contexts.

Casework

A social work practice where individual cases are examined in detail to provide appropriate assistance and interventions.