Which of the Following Does Total Quality Management (TQM)involve

question 13

Multiple Choice

Which of the following does total quality management (TQM) involve?

• A)Coordinating efforts in all areas of a company to improve customer satisfaction
• B)Limiting employee participation in the continuous improvement process
• C)Isolating suppliers and vendors from the continuous improvement process
• D)Treating quality simply as a function of the operations process
• E)Reworking on defective products to ensure better quality

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Definitions:

Observable Organizational Culture

Aspects of an organization's culture that can be seen or experienced directly, such as rituals, ceremonies, and everyday behaviors.

Nonverbal Expressions

Methods of conveying messages and emotions without the use of spoken words, including facial expressions, gestures, and body posture.

Observable Culture

The elements of culture such as rituals, symbols, and behaviors that can be seen and experienced in an organization.

Core Values

Fundamental beliefs or principles that guide the behavior and decision-making within an organization.