Which of the Following Is True About Quality

question 81

Multiple Choice

Which of the following is true about quality?

• A)It is extremely easy to measure quality characteristics when the product is a service.
• B)It is a concern only for service providers.
• C)It primarily indicates the price charged for a product.
• D)It depends on customers' perceptions.
• E)Its definition should vary from employee to employee when a firm adopts total quality management.

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Definitions:

Source

The origin or point at which something comes from.

Message Content

The actual information or meaning conveyed in a communication process.

Non-verbal Messages

are forms of communication without the use of spoken language, such as facial expressions, body language, and gestures.

Mixed Messages

Communications or signals that contain conflicting or contradictory information, often leading to confusion or misunderstanding.