It Is Especially Difficult to Measure Quality Characteristics When

question 50

Multiple Choice

It is especially difficult to measure quality characteristics when:

• A)a firm uses ISO 9000.
• B)a firm has a total quality management program.
• C)the output is highly tangible.
• D)the product is a service.
• E)a firm applies quality control.

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Definitions:

Steroid

Lipid with four carbon rings, no fatty acid tails.

Exocrine Gland

Gland that secretes milk, sweat, saliva, or some other substance through a duct.

Endocrine Gland

Ductless gland; aggregation of hormone-secreting epithelial cells with associated connective tissue and blood vessels.

Pancreas

A glandular organ in the digestive and endocrine systems of vertebrates that produces enzymes for digestion and hormones such as insulin for blood sugar regulation.