Marketers Should Make It Difficult for Customers to Complain Because

question 4

True/False

Marketers should make it difficult for customers to complain because these complaints can easily create negative perceptions among other customers.

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Definitions:

Shared Leadership

A leadership approach where members of a team or organization take turns exercising leadership roles, promoting collaboration and distributed responsibility.

Leader Distributive Method

A leadership strategy concerning how resources, responsibilities, and rewards are allocated among members of a team or organization.

Follower Empowerment

The process of giving followers autonomy, confidence, and skills to contribute towards organizational goals independently.

Leadership Capacity

The potential or actual ability of an individual or organization to perform leadership roles and tasks, and to develop further as leaders.