A Great Source of "Voice of the Customer" (VOC) Data

question 21

Multiple Choice

A great source of "Voice of the Customer" (VOC) data is:

• A) Structured
• B) Mobile
• C) Omni-transactional
• D) Unstructured
• E) Social

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Definitions:

Average Run Length

A statistical measure in quality control indicating the expected number of items to be processed before a change or fault is detected.

Sample Size

The number of observations or data points collected in a sample, used for statistical analysis to make inferences about a larger population.

Assignable Variation

Variation in a process that can be traced to a specific cause, as opposed to random variation.

Malfunctioning Valve

A valve that fails to operate in the intended manner, which can lead to system performance issues or safety hazards.