No Matter How Good a Company May Be at Retaining

question 31

True/False

No matter how good a company may be at retaining customers, new customer acquisition is still an important activity.

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Definitions:

Background Emotions

The underlying, often unconscious emotional states that influence individuals' perceptions and behaviors.

Primary Emotions

Basic emotions that are hard-wired into the human brain, universally experienced and recognized across cultures, such as joy, anger, fear, and sadness.

Secondary Emotions

Complex emotional reactions that develop based on one’s feelings about primary emotions, such as shame about feeling fear.

Social Emotion

Emotions that require self-reflection and evaluation of one's relationship with society, such as guilt, shame, or pride.