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What is a moderator variable? Identify the four moderators of accuracy detailed in the text, and provide clear examples for each moderator.
Prevention Costs
Costs incurred to prevent faults or errors in products or services, typically including quality control and training expenses.
External Failure Costs
The costs incurred after defective units or services have been delivered to consumers.
Quantify Costs
The process of determining, measuring, and expressing the costs of goods or services in numerical terms.
Controlling Quality
The process of ensuring that products and services meet customer expectations and comply with standards.
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