Craig, a Sales Manager, Has Been Asked to Explain the Under-Performance

question 3

Multiple Choice

Craig, a sales manager, has been asked to explain the under-performance of his team in the previous financial year. Instead of understanding and working on resolving the team's issues, Craig comes up with a number of defensive statements and denies wrongdoing from his team's part. This is known as _____ the problem.

• A) stonewalling
• B) debasing
• C) ingratiating
• D) reinforcing

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Definitions:

Disclaimer

A statement that denies responsibility or affiliation and is usually found in legal documents and announcements.

Accuracy

The degree to which the result of a measurement, calculation, or specification conforms to the correct value or a standard.

Insurance Policy Number

A unique identifier assigned to each policyholder by the insurance company, used for identification and billing purposes.

Financial Information

Data concerning a person's or organization's monetary transactions, assets, liabilities, revenue, expenses, and financial performance.