On the Classic Selection Task in Conditional Reasoning, People Work

question 45

Multiple Choice

On the classic selection task in conditional reasoning, people work on the problem, "If a card has a vowel on one side, then it has an even number on the other side." Research on variations of this task indicates that

• A) people consistently seek out negative information rather than positive information.
• B) the problem is easier to solve if it describes something concrete, such as drinking age.
• C) this is one of the few tasks that people can solve more accurately in their heads than when the problem is represented with concrete objects.
• D) people are systematically influenced by the representativeness heuristic.

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Definitions:

Principles Of Customer Service

Fundamental guidelines that govern how to effectively serve and meet the needs of customers.

Customer Needs

The essential wants and requirements of consumers that drive their purchasing decisions and behaviors, crucial for businesses to identify and satisfy.

Finding A New Customer

The act of identifying and engaging individuals or organizations that could potentially purchase a product or service for the first time.

Keeping One

Ensuring the retention or preservation of a particular thing or situation.