Examlex
The ISO/TS 16949 standard applies only to ________ companies.
Emotion Labor
The process of managing feelings and expressions to fulfill the emotional requirements of a job.
Surface Acting
An emotional labor strategy where individuals feign or suppress genuine feelings to meet certain job or social expectations.
Display Rules
Cultural norms that dictate how emotions should be expressed, managing the appearance and suppression of emotions in social settings.
Emotion Work
Effort expended to manage one's own emotions or the emotions of others to meet the emotional requirements of a job or social role.
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