________ Is Defined as a Systems-Based Approach to Performance Improvement

question 16

Multiple Choice

________ is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.

• A) Customer relationship management
• B) Supplier relationship management system
• C) Supplier development system
• D) Project management
• E) Supply chain quality management

---

Definitions:

Empathizing Skill

The ability to understand and share the feelings of another person, often facilitating more effective communication and relational bonds.

Nonverbal Communication

The exchange of information through facial expressions, gestures, and body language, rather than words.

Active Listening

Active listening is a communication technique that involves giving full attention to the speaker, understanding their message, responding thoughtfully, and remembering the conversation later.

Global Mindset

The ability to understand, respect, and operate effectively across diverse cultures, markets, and global dynamics.