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According to Parasuraman, Zeithamel, and Berry, what are the key attributes of services leaders?
Variable Overhead
Costs that vary with the level of production output, such as utilities for machines and indirect materials.
Direct Labor Hours
The total hours worked by employees directly involved in the production of goods or services.
Variable
An element, feature, or factor that is liable to vary or change.
Machine Hours
A measure of production time, calculated by the total hours machines are in operation over a set period.
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