The Two Parts of a SERVQUAL Survey Are Services Liability

question 46

True/False

The two parts of a SERVQUAL survey are services liability and manufacturing liability.

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Definitions:

Biological Sex

The classification of an individual as male or female based on their anatomy and reproductive system.

Androgynous

Exhibiting characteristics or qualities that are not conforming to traditional gender distinctions, but rather blending or having features of both genders.

Personal Attributes Questionnaire

A psychological assessment tool used to measure personality traits and personal attributes.

Gender Personality

Pertains to the social and cultural aspects of being male or female influencing one’s personality traits, beyond biological and physiological differences.