Service Transaction Analysis Entails ________ Rating Each Transaction in the Process

question 51

Multiple Choice

Service transaction analysis entails ________ rating each transaction in the process being studied.

• A) managers
• B) quality experts
• C) mystery shoppers
• D) service employees
• E) customers

---

Definitions:

Bank Charging

Fees or penalties charged by banks for their services, including account maintenance, ATM usage, and overdrafts.

Loan

A financial agreement in which one party lends money to another, which the borrower agrees to repay with interest over a specified period.

Cash Flows

Represents the movements of cash into and out from a business, highlighting its operational health and financial stability.

Return

The gain or loss of a security in a particular period, including any dividends or interest, expressed as a percentage of the investment's initial cost.