Examlex
Which of the following helps service designers, managers, and staff understand why customers did not like certain aspects of a service so they may improve the service?
Performance Metrics
Quantitative measures used to assess, compare, and track performance or production across different areas of a business or operation.
Customer Perspective
An approach that focuses on understanding and fulfilling the needs, expectations, and satisfaction of the customers.
Number Of Returns
The count of items or goods returned to a company by consumers, typically indicating satisfaction levels or issues with the product.
Performance Measurement System
A tool used by businesses to evaluate and assess the effectiveness and efficiency of its operations or the performance of individuals within the organization.
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