________ Shows the Difference Between Expected Service and Perceived Service

question 3

Multiple Choice

________ shows the difference between expected service and perceived service.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4
• E) Gap 5

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Definitions:

Exclusive Range

Refers to a range in statistics that does not include the specified upper and lower bounds in the set of possible values.

Unbiased Standard Deviation

A measure of the dispersion or variability of a data set that is corrected for bias, accurately reflecting the spread of the data.

Square Root

A function in mathematics that generates the initial number upon being squared.

Standard Deviation

A metric that gauges the extent to which a collection of numbers is spread or varies.