________ Shows the Difference Between Expected Service and Perceived Service

question 3

Multiple Choice

________ shows the difference between expected service and perceived service.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4
• E) Gap 5

---

Definitions:

Memorable Cases

Instances or examples that stand out in memory due to their uniqueness, significance, or emotional impact.

Violent Crimes

Offenses that involve force or threat of force, including murder, rape, robbery, and assault.

Social Events

Gatherings or occasions where people come together to socialize, network, or celebrate, often organized around specific purposes or themes.

Other-race Effect

The cognitive tendency to more easily recognize faces of the race that one is most familiar with, which often leads to difficulty in distinguishing faces from races less encountered.