A University Administered the SERVQUAL Survey to Its Customers as a Way

question 30

Multiple Choice

A university administered the SERVQUAL survey to its customers as a way to assess its current position in the market. On the basis of 80 responses, the following averages were computed for the reliability construct. What is the difference for the reliability dimension?

• A) -0.2
• B) -0.025
• C) 0.025
• D) 0.2
• E) not enough data to determine the answer

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Definitions:

Color Constancy

The perceptual phenomenon by which the colors of objects are perceived as relatively constant even under changing lighting conditions.

Cerebral Cortex

The outer layer of the brain's cerebrum, involved in complex brain functions like thought, memory, and consciousness.

Color Vision

Color vision is the ability of the eye and brain to distinguish objects based on the wavelengths of the light they reflect, transmit, or emit, allowing us to perceive different colors.

Vision Deficiency

A broad term covering any type of impairment in vision that cannot be corrected completely with glasses, contact lenses, or surgery.