The Two Parts of a SERVQUAL Survey Are Services Liability

question 46

True/False

The two parts of a SERVQUAL survey are services liability and manufacturing liability.

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Definitions:

Metrics

Standards of measurement that provide insights or data to track and assess the status or performance of various aspects within an organization.

Effective

Having an intended or expected outcome; producing a decisive result or effect.

Efficient

Achieving maximum productivity with minimum wasted effort or expense.

Income Statement

A financial statement that shows a company's revenues and expenses over a specific period, leading to its net income or loss.