What Is the First Step in the Development of a Service

question 88

Multiple Choice

What is the first step in the development of a service blueprint?

• A) Identify processes.
• B) Isolate fail points.
• C) Establish a time frame.
• D) Eliminate highest risks.
• E) Analyze profits.

---

Definitions:

Terminally Ill Patient

An individual diagnosed with a condition that is expected to lead to death within a relatively short time frame.

Semiprivate Room

A hospital or medical facility room shared by two patients, typically separated by a curtain or partition for a degree of privacy.

Religious Grounds

The basis or reasons related to faith or beliefs in a particular religion.

Morphine

A powerful opiate used for pain relief, acting directly on the central nervous system to decrease the feeling of pain.