What Is the First Step in the Development of a Service

question 88

Multiple Choice

What is the first step in the development of a service blueprint?

• A) Identify processes.
• B) Isolate fail points.
• C) Establish a time frame.
• D) Eliminate highest risks.
• E) Analyze profits.

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Definitions:

Betsy Ross

Traditionally credited with sewing the first American flag, she is a symbolic figure in American history.

American Flag

The national flag of the United States, consisting of thirteen horizontal stripes and fifty stars representing the states.

Effortful Processing

The active and conscious effort to encode or process information into the memory.

Working Memory

An intellectual mechanism of finite capability designed to briefly maintain information for further processing.