The Fail Points in the Service Blueprint Are Often Referred

question 37

Multiple Choice

The fail points in the service blueprint are often referred to as ________.

• A) defining events
• B) turning points
• C) poka-yokes
• D) moments of truth
• E) tangibles

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Definitions:

Scientific Revolution

A period of dramatic transformation in thought and practice in the sciences, traditionally dated between the 16th and 18th centuries, marked by major shifts in understanding and methodology.

Evidence

Any information or items that are used in a court of law to prove or disprove facts in a case.

Religious View

The perspective, beliefs, or doctrines held regarding the nature of the divine, morality, and the purpose of life, based on a particular religion.

Sociological Imagination

The ability to see the relationship between individual experiences and larger social influences.