The Fail Points in the Service Blueprint Are Often Referred

question 37

Multiple Choice

The fail points in the service blueprint are often referred to as ________.

• A) defining events
• B) turning points
• C) poka-yokes
• D) moments of truth
• E) tangibles

---

Definitions:

Alternative Solutions

Different approaches or methods to solve a problem or achieve a goal, offering options outside the conventional path.

Main Clause

An independent clause in a sentence that can stand alone as a complete thought because it contains a subject and a predicate.

Indirect Method

A communication strategy that involves implying or suggesting the main message rather than stating it outright.

Bad News

Unfavorable information or updates about situations or events, often requiring careful communication.