After a Customer Sits Down in a Restaurant, the Server

question 29

Multiple Choice

After a customer sits down in a restaurant, the server coming to the table to take the customer's order is an example of a ________.

• A) service transaction analysis
• B) moment of truth
• C) poka-yoke
• D) customer perception
• E) gap analysis

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Definitions:

-ic

A suffix indicating pertaining or relating to something, often used in scientific and medical terminology.

Suffix

A morpheme added at the end of a word to form a derivative or alter its meaning.

Combining Form

A prefix or suffix added to a word root to change its meaning or create a new word.

Vowel

A speech sound produced without any significant constriction of the flow of air from the lungs, forming the nucleus of a syllable in languages.