The View of the Customer That Asserts That He or She

question 19

Multiple Choice

The view of the customer that asserts that he or she is a valued asset to be managed is referred to as ________.

• A) customer response
• B) customer intelligence
• C) customer data management
• D) reactive customer-driven quality
• E) customer-relationship management

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Definitions:

Organic Garden Products

Materials and substances used in gardening that are derived from natural sources and do not contain synthetic chemicals.

Botanical Garden

A garden dedicated to the collection, cultivation, and display of a wide range of plants labeled with their botanical names.

Opinion Approach

A sales technique that involves starting a conversation by asking for the customer’s opinion, aiming to engage and understand their perspective.

Product Opportunities

Potential areas for new product development or enhancement of existing products based on market demand, trends, and consumer feedback.