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Customer-driven quality represents a proactive approach to satisfying customer needs that is based on gathering data about the customers to learn their needs and preferences.
Q4: Michael Hammer and James Champy are most
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Q37: Which of the following is associated with
Q64: A coherent group of general propositions used
Q74: Sustainability is the ability to meet the
Q77: _ means that leaders provide funding, slack
Q84: Checklists developed during the quality audit process
Q91: What is services blueprinting?
Q93: The "why" of a theory is the
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