Customer-Driven Quality Represents a Proactive Approach to Satisfying Customer Needs

question 80

True/False

Customer-driven quality represents a proactive approach to satisfying customer needs that is based on gathering data about the customers to learn their needs and preferences.

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Definitions:

Emotional Lability

The propensity for rapid, often unpredictable changes in emotion.

Correspondent Inference

A theory suggesting that people infer the motives and dispositions of others from observable behaviors, especially if the behaviors are unexpected.

Causal Inference

The process of determining the cause-and-effect relationship between variables, typically assessed through controlled experiments or observational studies.

Cognitive Heuristics

Shortcuts or rules of thumb that the mind uses to quickly form judgments and make decisions.