The SERVQUAL Instrument Was Developed by ________

question 6

Multiple Choice

The SERVQUAL instrument was developed by ________.

• A) Juran, Deming, and Shewhart
• B) Ishikawa and Taguchi
• C) Hammer and Champy
• D) Parasuraman, Zeithamel, and Berry
• E) Feigenbaum, Crosby, and Peters

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Definitions:

Investment Income

Earnings from assets purchased, such as dividends from stocks, interest on loans or bonds, or rental income from property.

Amortized Cost Model

An accounting technique used to gradually write down the cost of an intangible asset over its useful life.

Fair Value

The price that would be received for selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date.