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Which of the Following Determinants of Service Quality Involves Consistency

question 78

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Which of the following determinants of service quality involves consistency of performance and dependability?


Definitions:

Trust Accounts

Financial accounts held by a trustee for the benefit of a third party according to the terms of a trust agreement.

Gross Earnings

The total amount of money earned by an individual or company before any deductions such as taxes or benefits.

Income Taxes

Taxes levied by a government directly on income, both earned (salaries, wages, commissions) and unearned (dividends, interest, rents).

Petty Cash Fund

A small amount of cash on hand used for minor, incidental expenses within a business or organization.

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