Examlex
Which of the following determinants of service quality involves politeness, respect, consideration, and friendliness of contact personnel?
Luria
A reference to Alexander Luria, a Soviet neuropsychologist known for his work on cognitive development and brain injury.
Adolescence
The transitional stage of physical and psychological development that occurs between childhood and adulthood.
Impulsive Aggression
A form of aggression characterized by sudden, unplanned reactive behavior meant to harm or intimidate others.
Berkowitz
Leonard Berkowitz is a social psychologist known for his research on aggression, exploring how environmental triggers such as frustration can lead to aggressive behavior.
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