Which of the Following Determinants of Service Quality Involves Politeness

question 62

Multiple Choice

Which of the following determinants of service quality involves politeness, respect, consideration, and friendliness of contact personnel?

• A) reliability
• B) responsiveness
• C) competence
• D) credibility
• E) courtesy

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Definitions:

Work in Process Inventory

Goods that are in the process of being manufactured but are not yet complete.

Direct Materials Used

Direct Materials Used are the raw materials that are directly incorporated into a finished product in the manufacturing process, constituting a significant part of the production cost.

Actual Overhead

The real costs incurred in the running of a business, excluding direct labor and direct materials.

Direct Materials Costs

The expense of raw materials and components that are directly incorporated into a finished product.