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The Reliability Determinant of Service Quality Concerns the Willingness or Readiness

question 17

True/False

The reliability determinant of service quality concerns the willingness or readiness of employees to provide service.


Definitions:

Linear

Describes something that is arranged in or extends along a straight or nearly straight line.

Network

A group or system of interconnected people or things, often referring to computers, telecommunications, or social contacts.

Nonfluency

The lack of smoothness or ease in speech or writing, often marked by pauses, hesitations, or repetition.

Extemporaneous Presentation

a speech or presentation delivered without extensive pre-prepared script but often based on some notes or outline.

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