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The Reliability Determinant of Service Quality Concerns the Willingness or Readiness

question 17

True/False

The reliability determinant of service quality concerns the willingness or readiness of employees to provide service.


Definitions:

Commitment

The state or quality of being dedicated and loyal to a cause, activity, or relationship, often requiring effort and sacrifices.

Passion Alive

Keeping passion alive refers to actively maintaining interest, enthusiasm, and emotional engagement in activities, relationships, or life pursuits.

Novel

Something that is new, original, and not previously seen or experienced.

Exciting Things

Objects, events, or experiences that arouse enthusiasm, interest, or adrenaline.

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