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________ costs are costs that limit the occurrence of defects and imperfections.
Equal Opportunity Act
A law designed to ensure that all individuals have a fair chance to participate in certain activities or obtain goods and services, without discrimination based on factors like race, gender, or ethnicity.
Fair Credit Reporting Act
The law that gives protection to a consumer in the case of errors on a monthly credit card statement; consumers are not responsible for a disputed amount or the finance charges that amount accrues, until the error is resolved.
APR
Annual Percentage Rate; a measure that reflects the cost of borrowing money or the return on an investment, including interest and other associated fees, shown as a yearly rate.
Finance Charge
A fee representing the cost of credit or the cost of borrowing money, including interest and other related charges.
Q18: Of the preconditions necessary for empowerment, _
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Q53: Describe Pareto analysis.
Q55: The SERVQUAL instrument is useful for performing
Q58: _ means that all departments are involved
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