What Is the First Step for a Firm Applying for the Baldrige

question 56

Multiple Choice

What is the first step for a firm applying for the Baldrige award?

• A) a review of financial statements
• B) quality assessment
• C) a site-visit by examiners
• D) eligibility determination
• E) consensus review

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Definitions:

Interpersonal Skills

The abilities and attributes necessary to effectively communicate, interact, and work with others.

Psychological Processes

Internal mental mechanisms such as perception, memory, thinking, and emotion that underlie an individual's behavior and interaction with the environment.

Rogers

Refers to Carl Rogers, an influential American psychologist known for his humanistic approach to psychology and development of client-centered therapy.

Bridges

Structures constructed to span physical obstacles, or metaphorically, strategies or processes to connect disparate points or concepts.