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Describe the key characteristics of the Malcolm Baldrige Award.
Red Flag Words
Terms or phrases that signal potential problems or areas of concern, often used in communication to alert to issues.
Flood of Emotions
An overwhelming feeling where multiple emotions are experienced intensely and simultaneously.
Albert Mehrabian
A psychologist known for his work on non-verbal communication and the 7-38-55 rule, emphasizing the importance of non-verbal cues over verbal in personal communication.
Nonverbal Communication
The exchange of information through body language, facial expressions, and other visual cues rather than words.
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