What Is the Major Theoretical Contribution of Kaoru Ishikawa

question 46

Multiple Choice

What is the major theoretical contribution of Kaoru Ishikawa?

• A) the concept of benchmarking
• B) his assertion that the entire organization should be involved in improving quality
• C) the zero-defects approach to quality improvement
• D) his emphasis on total involvement of the operating employees in improving quality
• E) the quality loss function and the concept of robust design

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Definitions:

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M&M Proposition II

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Interest Tax Shield

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