What Is the Primary Contribution of Armand Feigenbaum

question 49

Multiple Choice

What is the primary contribution of Armand Feigenbaum?

• A) the concept of benchmarking
• B) his assertion that the entire organization should be involved in improving quality
• C) the zero-defects approach to quality improvement
• D) his emphasis on total involvement of the operating employees in improving quality
• E) the quality loss function and the concept of robust design

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Definitions:

Incremental Role Confinement

The gradual restriction of an individual’s role within a group or organization to a narrow set of tasks.

Incentive Compensation Program

A scheme designed to motivate and reward employees based on their performance, aiming to align their interests with the goals of the organization.

Pay-for-Performance

A compensation strategy that links employee remuneration directly with their performance outcomes, intending to motivate and reward high achievers.

Hot Stove Rules

A principle of discipline proposing that consequences for inappropriate behavior should be immediate, consistent, impersonal, and moderate, akin to touching a hot stove.