What Are the Three Steps Proposed by Feigenbaum to Improve

question 12

Multiple Choice

What are the three steps proposed by Feigenbaum to improve quality?

• A) quality inspection, quality accountability, and quality control
• B) quality leadership, quality technology, and organizational commitment
• C) employee empowerment, total quality management, and statistical process control
• D) self-directed work teams, employee empowerment, and total quality management
• E) quality leadership, quality management, and total quality control

---

Definitions:

Fannie Mae

A government-sponsored enterprise (GSE) established to expand the secondary mortgage market by making mortgages more accessible to low- and middle-income borrowers.

Freddie Mac

A government-sponsored enterprise (GSE) focused on expanding the secondary mortgage market by buying loans from lenders, thereby providing liquidity, stability, and affordability in the housing market.

Secondary Mortgage Markets

Markets where lenders and investors buy and sell existing mortgages or mortgage-backed securities, providing liquidity and capital to the primary mortgage market.

Liquidity

The ease with which an asset can be converted into cash without affecting its market price.