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________ refers to a reference point for determining the quality level of a product or service.
Q8: Which of the following steps is one
Q24: Deming stressed the need for work standards
Q26: Of the preconditions necessary for empowerment, _
Q40: Which of the following Baldrige criteria is
Q44: With respect to the five S's, cleaning
Q54: Customer focus involves developing an internal environment
Q60: Soft costs are easily recovered in project
Q88: _ is the stage at which the
Q88: The cost of goods sold to scrap
Q95: The situational leadership model clarifies the interrelation