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Discuss the Contributions of Philip Crosby to Quality Theory

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Discuss the contributions of Philip Crosby to quality theory.


Definitions:

Involvement

The degree of interest, participation, or engagement that an individual or group has in a particular activity or situation.

Acute Stressors

Short-term events or situations that require immediate attention and can lead to stress responses in individuals.

Single Occurrence

An event or circumstance that happens only once, not part of a series or repeated pattern.

Persist

Refers to continuing steadily or firmly in a course of action in spite of difficulty or opposition.

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