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Perform a cost-benefit analysis with payback period calculation using the following data:
Direct Costs
• 25 networkable PCs-$1,700/each
• A server-$2,700
• Peripherals-$2,200
• Network installation-$5,800
• Sales system software-$11,500
Indirect Costs
• Training-$14,500
• Lost time-30 days × $150/day
• Sales-related losses during implementation-$21,000
Annualized Benefits
• Increased sales capacity-$190,000
• Improved customer retention-$250,000
• Improved follow-up sales opportunities-$180,000
Forgetting Curve
A graphical representation describing the rate at which information is lost over time if there is no attempt to retain it.
Hermann Ebbinghaus
A German psychologist known for his pioneering work in the study of memory, including the forgetting curve and the spacing effect.
Minutes
The written record of what was discussed and decided in a meeting.
Hours
Units of time equivalent to 60 minutes, commonly used to measure the duration of events or the passage of time.
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