________ Work to Improve Processes and Customer Service

question 58

Multiple Choice

________ work to improve processes and customer service.

• A) Process improvement teams
• B) Cross-functional teams
• C) Tiger teams
• D) Natural work groups
• E) Virtual teams

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Definitions:

Operant Conditioning

A process of influence in learning where the magnitude of behavior is adjusted by means of rewards or corrections.

Lever Pressing

An experimental task used in behaviorism to study learning and conditioning, where subjects press a lever to receive a reward.

Dependent Variable

The variable in an experiment that is tested and measured, often seen as the effect or outcome influenced by the independent variable.

Classical Conditioning

A learning process that occurs through associations between an environmental stimulus and a naturally occurring stimulus, famously demonstrated by Pavlov's dogs experiment.