Business Cases, Process Mapping, Voice of the Customer, Change Management

question 82

Multiple Choice

Business cases, process mapping, voice of the customer, change management, and problem/objective statements are the tools used in the ________ stage of the DMAIC process.

• A) define
• B) measure
• C) analyze
• D) improve
• E) control

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Definitions:

DACA Order

A directive under the Deferred Action for Childhood Arrivals, allowing certain undocumented individuals brought to the U.S. as children to receive a renewable period of deferred action from deportation and eligibility for a work permit.

Due Process Clause

A constitutional guarantee that prohibits the government from depriving individuals of life, liberty, or property without fair legal procedures.

Fourteenth Amendment

The Fourteenth Amendment to the United States Constitution grants citizenship to all persons born or naturalized in the U.S. and guarantees all citizens “equal protection of the laws.”

Dualities

Conceptual pairs that consist of two opposing or complementary elements, used to describe and analyze complex phenomena.