A 50-Volt Battery Must Be Between 55 and 45 Volts

question 10

Multiple Choice

A 50-volt battery must be between 55 and 45 volts when it leaves the factory. Two hundred samples of batteries have yielded the following data: average charge of 49 volts with a standard deviation of 2.5 volts. What is the probability of producing an out-of-spec battery?

• A) 0.06
• B) 0.80
• C) 0.53
• D) 0.12
• E) 0.32

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Definitions:

Inconsistency

The lack of uniformity or stability in actions, values, methods, measures, principles, expectations, or outcomes.

Customer Service Experience

The perception and feelings of a customer about the support and services provided by a company throughout their purchase journey.

Customer Experience Management

The practice of designing and reacting to customer interactions to meet or exceed their expectations, thereby increasing customer satisfaction, loyalty, and advocacy.

Impression Management

Techniques and strategies used by individuals or organizations to control or influence perceptions of themselves in the eyes of others.