The RC and More Superstore Decides to Track Customer Complaints

question 10

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, what is the cumulative percentage of the two left most bars?

• A) 20%
• B) 28%
• C) 54%
• D) 68%
• E) 80%

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Definitions:

Next Page

A command or button typically used in document processing to navigate to the following page of a document or application interface.

Continuous Break

In word processing software, a format setting that separates sections of a document without starting a new page or column, allowing for continuous text flow.

Column Break

A feature in word processing applications that creates a break in the text, forcing the following text to start at the top of the next column.

Ruler

A tool in software applications that helps measure and align objects within documents or graphical projects.