The RC and More Superstore Decides to Track Customer Complaints

question 53

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, what is the cumulative percentage of the two left most bars?

• A) 12%
• B) 27%
• C) 40%
• D) 60%
• E) 71%

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Definitions:

Silicon Coating

A layer of silicon applied over materials to protect them from damage by heat, corrosion, or electrical conductivity.

Gel Separator

A material used in blood collection tubes that separates blood cells from serum or plasma after centrifugation.

Clot Activator

A substance used in blood collection tubes that encourages blood clotting, facilitating serum separation for testing.

Potassium Oxalate

A chemical compound used as an anticoagulant in blood collection tubes, as well as in certain bleaching and cleaning processes.