The RC and More Superstore Decides to Track Customer Complaints

question 53

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, what is the cumulative percentage of the two left most bars?

• A) 12%
• B) 27%
• C) 40%
• D) 60%
• E) 71%

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Definitions:

Self-Concept

An individual's understanding and assessment of their own abilities, appearance, and personality.

Internal Locus of Control

The belief that one is in control of their life and outcomes, attributing success and failure to one's own actions rather than external forces.

Ideal Self

The conception of oneself as one wishes to be or aspires to be, often involving goals, values, and desired traits.

Self-Image

An individual's perception of themselves, shaped by experiences, beliefs, and feedback from others.