The RC and More Superstore Decides to Track Customer Complaints

question 20

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, how many of these categories are required to make up 86% of all complaints?

• A) 1
• B) 2
• C) 3
• D) 4
• E) 5

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Definitions:

Net Income

The total profit of a company after subtracting all expenses from revenue, including taxes and costs.

Units Sold

The total number of product units that have been sold during a particular time period.

Contribution Margin

The difference between sales revenue and variable costs, used to cover fixed expenses and provide profit.

Units Sold

The total quantity of products sold within a specific period.