Which of Garvin's Dimensions of Quality Include the "Bells and Whistles

question 79

Multiple Choice

Which of Garvin's dimensions of quality include the "bells and whistles" contained in products?

• A) performance
• B) conformance
• C) features
• D) aesthetics
• E) perceived quality

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Definitions:

Neural Center

A central point in the nervous system consisting of neuron clusters that coordinate specific functions.

Explicit Memories

Information and incidents that can be purposely brought to mind.

Hippocampus

A major component of the brain in humans and other vertebrates, playing critical roles in the consolidation of information from short-term to long-term memory and in spatial memory that enables navigation.

Head Injuries

Physical trauma to the head, which can affect the scalp, skull, brain, or underlying tissues, and can range from mild to severe.