Which Dimension of Service Quality Refers to the Knowledge and Courtesy

question 77

Multiple Choice

Which dimension of service quality refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence?

• A) empathy
• B) service reliability
• C) tangibles
• D) responsiveness
• E) assurance

Distinguish between fixed, variable, and total costs in business operations.

Evaluate decision-making processes in operational and financial contexts.

Understand the concept of average cost and how it is affected by changes in the quantity of units produced and workers hired.

Learn about the relationship between marginal cost (MC), marginal revenue (MR), and their impact on hiring and production decisions.

---

Definitions:

Commodities

Raw materials or primary agricultural products that can be bought and sold.

Futures Exchange

A Futures Exchange is a central marketplace where people can trade standardized futures contracts; that is, contracts to buy or sell assets at a future date at an agreed-upon price.

Interest Rate Swap

A financial derivative contract where two parties exchange interest rate payments, typically one with a fixed rate and the other with a floating rate.

Futures Put Option

A financial contract giving the buyer the right, but not the obligation, to sell a futures contract at a specified price within a specified time.