Which Dimension of Service Quality Refers to the Knowledge and Courtesy

question 77

Multiple Choice

Which dimension of service quality refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence?

• A) empathy
• B) service reliability
• C) tangibles
• D) responsiveness
• E) assurance

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Definitions:

Pepsinogen

An inactive precursor to pepsin, a digestive enzyme that breaks down proteins in the stomach.

Peristaltic Contractions

Wave-like muscle contractions that occur in tubular structures of the body, such as the digestive tract, to move contents forward.

Large Intestine

A part of the gastrointestinal tract involved in water absorption and the formation of feces.

Mass Movements

The large-scale motions within the colon or large intestine involved in the transport of fecal material towards the rectum.