If You Select a Physician Based Solely on Reputation, You

question 46

Multiple Choice

If you select a physician based solely on reputation, you are basing your decision on which of the following dimensions of service quality?

• A) responsiveness
• B) empathy
• C) service reliability
• D) assurance
• E) tangibles

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Definitions:

Capital Lease

A lease agreement that is considered a purchase of the asset for accounting purposes because it transfers substantially all risks and rewards of ownership to the lessee.

Ordinary Gain

A profit resulting from business operations or the sale of assets, excluding extraordinary items and discontinued operations.

Extraordinary Gain

A gain resulting from events or transactions that are both unusual in nature and infrequent in occurrence, separated from regular business operations.

Fair Market Value

The price at which an asset would sell in the market under conditions where buyers and sellers are acting freely, informed, and without undue pressure.